• What should I do if I am in a car accident?
    • File a police report if possible
    • Take as many images of damage to all vehicles involved and the accident scene
    • Get names and contact information of witnesses
    • Exchange insurance information, drivers license information, vehicle information (vehicle year, make, model & license plate), and contact information for all parties involved
    • Call your insurance company

 

  • Do I have to take my car to the Repair Center the insurance company is urging me to go to?
    • No.  you have the legal right to take your car to the repair facility of your choice.   The insurance company will tell you they will not warrant the work if not taken to their preferred shop, but the shop of your choices is responsible for the warranty anyway, not the insurance company.  The insurance company receives severely discounted rates at certain “direct repair facilities”, which should be of concern to you when repairs are done at such a low cost.  Collision repair is not a cheap process and you pretty much get what you pay for when it comes to quality.

 

  • My insurance agent told me that I need to get 2 or 3 estimates and provide them to the insurance company.  What should I do?
    • There is no law that states that you need to do this at all.  Just decide which collision center you decide to repair the vehicle at and let the insurance company know so that they may send an appraiser out to do the inspection.  You are not paying your high insurance premiums so that they can make you drive around town to do their job.  Pick the shop you trust, call the insurance company, and drop off the vehicle at the shop.  While the car is there, the shop manager will walk through the repair process with the insurance appraiser to make sure any and all concerns with the damage to the vehicle are addressed and taken care of.

 

  • I just had my car painted.  How long until I can wash it, and even wax it?
    • You can hand wash your vehicle right after receiving it from the shop, although as a courtesy we will have your car washed before you pick it up.  It’s probably best not to drive the vehicle through a machine wash for a few weeks.  As for wax, it is not recommended until after 3o days have passed in moderate to warm temperatures to ensure that the paint can fully cure.